Please be advised during sale periods and due to covid situation we may experience delays.

Please know that our team are doing their best to get your order to you as quickly as possible.

MP VINTAGE reserves the right to reject the returns of items, which are not returned in accordance with our Delivery & Returns Policy.

If you do not understand the below Terms & Conditions, or if you have any questions, please contact our Customer Service through contact us form.

DELIVERY

DELIVERY COSTS

Shipping in Australia is free for orders equal $200 and over. Orders under $200 are shipped for flat rate of $10. Shipping charges are non-refundable.

DELIVERY TIMES
Orders within non-sale periods are delivered within 2-7 business days. Orders within sale periods are delivered within 3-8 business days. Non-metro areas may add an additional day to delivery timeframe.

Please be advised the above order delivery times are provided as guidelines only, and do not take into account possible delays caused by the freight company, payment authorisation, or public holidays. We cannot be held liable for any delay in delivery and the above time is as provided to us by the freight company.

DELIVERY LOCATIONS

MP VINTAGE delivers only to Australia.

DELIVERY ADDRESS
Please be advised we do not accept PO BOX addresses for delivery. We give authority to leave for our parcels with Courier specified on the label. We suggest you provide an address where someone will be available during business hours to receive your parcel as it is delivered. Should no one be present at delivery, the parcel will be left at the nearest Post Office or Collection Point and the collection notice will be left in your mail box.

If your shipping address is incorrect on your order, please contact us as soon as possible, so we could amend your delivery location before the parcel will be sent. Once an order has been dispatched, we are unable to amend delivery location or redirect your order.

RETURNS POLICY

RETURNS REQUIREMENTS
We are very passionate about ensuring you are completely satisfied with your purchase. If you change your mind about an item purchased in our shop, you are entitled to a refund of purchase price (excluding postage) within 14 calendar days from the date of the dispatch confirmation. Please note we do not accept returns on sale items.
To be eligible for a return, your item/s must meet all the below requirements:
  • your order confirmation number is provided as proof of purchase;
  • all tags are originally attached to all items;
  • item in original condition, including unworn, unwashed and undamaged, no missing parts, with original packaging;
  • print a Return Form here, fill in and enclose in your return package.

Several types of goods are exempt from being returned:
  • flammable liquids or gases (e.g. cleaning foams, impregnation sprays);
  • gift cards.
There are certain situations where refunds are not granted, if any item:
  • is not in its original condition, is damaged or missing parts for reasons not due to our error;
  • is returned more than 14 calendar days after date of dispatch confirmation.

In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.

SHIPPING
We offer FREE returns using a Courier Return Label.
Please contact us and provide your order number, date and full name (you can find that information in your order confirmation email) in order to receive a Return Label.

Securely pack all items you wish to return with a complete Return Form in the original packaging, and secure the Return Label to the outside of the package. Please remember to remove any old postage labels from the original packaging. Give your return parcel to the carrier identified on the label and kindly wait for a notification e-mail. 

REFUNDS

Once your return is received and inspected, we will send you a notification email about the approval or rejection of your refund.
If your refund is approved, it will be processed to the original payment method within 7 business days of us receiving the returned item/s. Notification will be sent to nominated email address at the time of this transaction.
Please be advised we cannot be held accountable for banking institution processing timeframes.

LATE OR MISSING REFUND (if applicable)

If you have not received a refund yet, kindly check your bank account again. Then, please contact your credit card company, it may take some time before your refund is officially posted. Next, please contact your bank. There is often some processing time before a refund is registered.
If you have done all the above and you still have not received your refund, please contact us.

EXCHANGES

Unfortunately, we do not accept exchange requests. If you wish to receive another item, please return the item/s from your original order for a refund and place a new order. We offer free shipping for all orders $200 and over.

REFUNDS & EXCHANGES OF DEFECTIVE ITEMS (if applicable)
We are very passionate about highest quality of our product/s. In rare cases, an item is defective, you are entitled to free replacement of item/s for the same item/s within 7 calendar days from the date of the dispatch confirmation. If the purchased item is no longer in stock, we will provide a full refund of purchase price (including postage). Please refer to REFUNDS above for refund processing times.